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Questions about testing, specimen logistics, account setup, or results? Our client services team responds quickly and knows how to help.
We respond
within hours.
Orders must come from a licensed provider. For results, use our Patient Portal or contact your ordering physician.
How can we help you?
Common
questions.
Testing, ordering, results, privacy — everything you need to know about working with Synexis Lab and Diagnostics.
Patients can access results through our secure online Results Portal using their Patient ID and date of birth. Results are also sent directly to your ordering provider. Contact us at 904-467-0447 if you need assistance.
Turnaround time varies by test. Routine chemistry and hematology panels are typically resulted within 24 hours. Molecular diagnostics and specialty tests may require 24–72 hours. Microbiology cultures can take 3–5 days. Your provider will communicate expected turnaround when ordering.
No. As a high-complexity clinical laboratory, test orders must come from a licensed healthcare provider. Patients cannot self-order testing. Please work with your healthcare provider to determine which tests are appropriate.
High-complexity is the highest CLIA classification. It requires specialized instrumentation, validated testing methodologies, and highly trained laboratory scientists. It allows us to perform the most advanced diagnostic testing available.
Providers can fax requisitions to 904-467-0450 with complete patient and test information. Electronic ordering may also be available — contact our client services team at 904-467-0447 to discuss EHR interface setup.
The fax number for order requisitions is 904-467-0450. Include all required information: patient demographics, provider details, test(s) requested, diagnosis codes, collection date/time, and specimen type.
Yes. Synexis Lab and Diagnostics LLC is located within the Pinnacle Health Campus at 7685 103rd St, Jacksonville, FL 32210. We are integrated with the broader Pinnacle Health Campus clinical ecosystem.
New referring providers and facilities should contact our Client Services team at 904-467-0447 to establish an account. We will provide requisition forms, specimen transport information, and details on electronic result delivery.
We accept a wide variety of specimen types including blood, urine, tissue, swabs, stool, and others depending on the test ordered. Contact client services for specimen-specific collection and handling guidance.
Yes. Synexis Lab and Diagnostics LLC complies fully with HIPAA privacy regulations. Our Results Portal uses encrypted connections. We maintain a Notice of Privacy Practices governing how health information is used and disclosed.