Laboratory scientist preparing specimens
Client Services · Synexis Lab

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Questions about testing, specimen logistics, account setup, or results? Our client services team responds quickly and knows how to help.

24h
Response Time
48h
Account Setup
200+
Tests Offered
Get in Touch

We respond
within hours.

Call us directly
904-467-0447
Fax 904-467-0450
Mon – Fri 8AM – 6PM
Phone
904-467-0447
Client Services
Location
7685 103rd St
Jacksonville FL 32210
Hours
Mon – Fri, 8AM – 6PM
Fax accepted 24 / 7
Note for Patients

Orders must come from a licensed provider. Results go to the ordering provider. We do not post results on this website. Call the lab or the campus.

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How can we help you?

Patients cannot self-order tests. Orders require a licensed provider.

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7685 103rd St, Jacksonville, FL 32210

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/ FAQ

Common
questions.

Testing, ordering, results, privacy — everything you need to know about working with Synexis Lab and Diagnostics.

Results go to the ordering provider. We do not post results on this website. Call the lab at 904-467-0447 or the campus.

Turnaround time varies by test. Routine chemistry and hematology panels are typically resulted within 24 hours. Molecular diagnostics and specialty tests may require 24–72 hours. Microbiology cultures can take 3–5 days. Your provider will communicate expected turnaround when ordering.

No. Test orders must come from a licensed healthcare provider. Patients cannot self-order testing. Please work with your healthcare provider to determine which tests are appropriate.

Providers can fax requisitions to 904-467-0450 with complete patient and test information. Electronic ordering may also be available — contact our client services team at 904-467-0447 to discuss EHR interface setup.

The fax number for order requisitions is 904-467-0450. Include all required information: patient demographics, provider details, test(s) requested, diagnosis codes, collection date/time, and specimen type.

Yes. Synexis Lab and Diagnostics LLC is located within the Pinnacle Health Campus at 7685 103rd St, Jacksonville, FL 32210. Results go to the ordering provider. We do not post results on this website. Call the lab or the campus.

New referring providers and facilities should contact our Client Services team at 904-467-0447 to establish an account. We will provide requisition forms, specimen transport information, and how results are reported to the ordering provider.

We accept a wide variety of specimen types including blood, urine, tissue, swabs, stool, and others depending on the test ordered. Contact client services for specimen-specific collection and handling guidance.

Synexis Lab and Diagnostics LLC publishes a HIPAA Notice on this website and maintains a Notice of Privacy Practices. We do not post results on this website. Call the lab at 904-467-0447 or the campus.

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Our client services team is ready.